Choosing the Visibility of Your Chatbot: Public or Private

Control who can access your assistant and view your data by defining an appropriate access mode.

Introduction

Depending on the nature of the documents you have entrusted to your chatbot, you may not necessarily want the entire world to be able to query it.

• A commercial chatbot must be accessible to everyone without friction.
• An HR or technical chatbot containing internal procedures must be locked.

In the Security tab of your dashboard, DoxyChat allows you to instantly switch between two visibility modes.

1. Public Mode (Open)

This is the default configuration when creating a new chatbot.

How does it work?

The chatbot is free to access. There is no barrier to entry:

• Anyone with the Direct Link (Hosted Page) can start a conversation immediately.
• Anyone visiting your website (if the widget is installed) can use it.

When to use it?

• Customer support and after-sales service.
• E-commerce and sales assistant.
• Public FAQ.
• Product demonstration.

2. Private Mode (Password Protected)

This mode transforms your chatbot into a digital safe.

How does it work?

Access to the chatbot is blocked by a lock screen.

• When a user opens the Hosted Page (or clicks on the widget), they do not see the chat interface.
• Instead, a window asks them to enter a Password.
• If they enter the correct password, a secure session opens and they can start chatting.

When to use it?

• Internal technical documentation.
• Knowledge base for employees (HR, Procedures).
• Chatbot shared with a specific client for a confidential project.
• Training or education (access reserved for students).

How to configure Private mode?

1. Go to the Security tab of your chatbot.
2. In the Visibility section, select the Private option.
3. A Password field appears. Define the access code that you will communicate to your users.
4. Click on Save.

The change is immediate. Anyone trying to access the chatbot will now have to authenticate themselves.

Security Note: Private mode is complementary to the “Whitelist.”

• The Whitelist prevents the theft of your widget on another site.
• Private Mode prevents the use of your widget by unauthorized persons (who do not have the password).